Solutions for Home Delivery Service

• Customer Service at the Counter in the store
• Shopping Service
• Door to door delivery
• Assembly/ Disassembly/ Removal Service
• Connection of equipment and installations
• Collection of used appliances from a customer (recycling)
• Reallocation Service
• E-commerce sales service
• B2B delivery/ assembly service
• Track & Trace Service Information System
• Disassembly and removed of old electronical appliances (WEEE)
• Quality Assurance
• Developing and implementing of software for all services
• Customer Survey

Individual Service Information System for Home Delivery Service

• Ongoing information about order status
• Ongoing information about type of service (assembly/ delivery)
• Ongoing information about service performance
• Electronic Data exchange interface with clients

Individual Customer Information System for Home Delivery Service

• Web-based delivery information systems of the delivery-time

Customers

IKEA Polska

• Order desk in each IKEA shop
• Transport together with carrying in the products purchased by a customer
• Furniture assembly according to plans in situ at a customer
• Connection of equipment and installations